FAQ

ORDERS&PRODUCTS

Do your products run true to size?

GDAYE provides a size guide, including bust, waist, hips, and length. We recommend comparing your own measurements to the size guide to find the best size for you! If you are unsure of your size or you fit between two sizes, we recommend ordering a size up.

Can I change or modify my order after I submit it?

Yes, your order can be changed or modified before it is shipped. Please contact us if you need to modify your order. Once an order is shipped, your order cannot be cancelled. Please remember that we will send the package as soon as possible, so cancellation or modification requests should be sent as soon as possible.

Can I cancel my order after placing an order?

Please contact our customer service within 24 hours of placing an order. Once an order is shipped, your order cannot be cancelled. Please remember that we will send the package as soon as possible, so cancellation or modification requests should be sent as soon as possible.

Can I get more information about the product?

Yes, please contact our customer service team, and they will do their best to provide you with all the information you need.

SHIPPING

When will my order ship?

In GDAYE, Normally, after the order is paid, the warehouse takes 3-8 working days to process your order (except for pre-sale items). This includes preparing your items, performing quality checks, and packing for shipment.

Please note: If your transaction requires manual approval, or if the billing and/or shipping addresses entered encounter any errors, this may delay shipping. To prevent this, please double-check your information when entering it at checkout, and make sure to provide accurate contact information when placing your order so that our team can contact you.

How do I track my order?

Once your order is shipped, your order tracking will be emailed to you. Tracking updates are usually available within 2-3 business days after shipping, so if your tracking has not been updated, don't worry, your package is on the way to the distribution center.

You can also learn detailed shipping information of your order in [Tracking Order]

AFTERSALE

How to make return or exchange?

Don't worry! Contact us immediately and we will help guide you through the process.

Note: Products must be in original condition, unworn, unused, and with original tags attached. You will be responsible for paying the shipping costs for returns. For more information, please review our Return and Exchange Policy.

What to do if something in my order is damaged?

If you think you have received a defective or damaged item, please contact us within 3 days of the delivery date. We will resolve this issue as soon as possible.

My package is lost or I believe it was stolen, what do I do?

We would recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered, and we would also recommend double checking the shipping address of your order to make sure it is correct. Before contacting us, please call your mail carrier to make sure he/she did not do any of the following:

· Leave your package in your mailbox.

· Leave your package at your back door or in your garage.

· Leave your package with your neighbors or with whoever opened the door at your address.

· Leave your package with the front office or front desk if you live in an apartment, dorm, or gated community.

· Leave your package in your post office box, or in a parcel locker at your local post office, or at a parcel locker in your neighborhood

If you are still unable to locate your package, we suggest that you should have to contact the mail carrier to discuss the issue and file a claim with them first. They are the responsible party in this matter. Meanwhile, please update us on the process, we want to do everything within our power to help you find resolution.